Refund policy

Thank you for choosing Craftcode Master, operated by Craftcode OU. We strive to provide high-quality services and products to our customers. However, please note that we do not offer refunds for any services or products ordered on our website. All transactions are considered final upon completion.

Customer Responsibility

Customers are responsible for reviewing all information and specifications related to the services or products they intend to purchase before making any transactions on our website. We encourage customers to carefully assess their needs and requirements to ensure satisfaction with their purchases.

Refund Request Consideration

In exceptional circumstances, we may consider refund requests. These circumstances may include:

  • Erroneous Payments: If you accidentally make a payment or duplicate a payment.
  • Incorrect Payment Amount: If you are charged an incorrect amount due to a technical or clerical error on our part.
  • Payment Using the Wrong Details: If you can provide evidence of a payment made using incorrect payment details, leading to an unsuccessful transaction.
  • Service or Product Not Delivered: If the purchased service or product is not delivered as described for reasons within our control.

Submitting a Refund Request

If your situation falls under one of the exceptional circumstances mentioned above, you can request a refund from our customer support team at  info@craftcodemaster.com. Please include the following information in your refund request:

  • Your Full Name
  • Email Address Used for the Purchase
  • Transaction Date
  • Transaction ID or Receipt
  • Detailed Explanation of the Issue

Review and Decision

Upon receiving your refund request, our team will thoroughly review the information provided. We aim to respond to all refund requests within 7 business days. Our decision regarding the refund request will be based on the validity of the circumstances presented and our policies.

Contact Information

If you have any questions or require further clarification regarding our Refund Policy, please contact our customer support team at:

Please note that this Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.

Thank you for choosing Craftcode Master!

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